Constructive Conflict Management
- 1 Day Course
- Language: English
Introduction:
Conflict is inevitable, driven by differing experiences, priorities, and perspectives. But it doesn’t have to be disruptive. When managed effectively, conflict can fuel innovation, strengthen relationships, and enhance team performance. In today’s workplace, where most professionals regularly encounter conflict, the ability to de-escalate tension and apply a structured resolution process is essential. This course equips you with practical tools to turn conflict into a catalyst for better outcomes.
This course provides professionals with essential conflict management skills to help recognize issues early, prevent escalation, and create positive outcomes. Through a structured approach, using multiple strategies, participants will learn how to resolve conflict with clarity and professionalism.
Objectives:
Identify common sources, types, and levels of workplace conflict
Distinguish between differences and conflict and recognize early escalation signals
Select appropriate resolution approaches (informal, supported, formal)
Apply conflict management strategies based on context and goals
Use a structured process to resolve conflict and achieve win-win outcomes
Course Outline:
1. Understanding Conflict
- What is conflict
- Differences vs conflict
- Levels of conflict
- Types of conflict
- Sources of conflict in the workplace
- Why conflict matters
2. Conflict Resolution Approaches
- Conflict management vs conflict resolution
- 3 approaches to conflict (informal, supported, formal)
- Choosing the right approach
3. Conflict Management Strategies
- Conflict management vs conflict resolution
- Understand the five types of conflict management strategies: Compete, Avoid, Accommodate, Compromise, and Collaborate
- Knowing when to use the five key strategies
4. A Conflict Resolution Process
- Positive engagement
- Establish an effective environment
- Developing a shared understanding
- Clarify individual and common needs
- Identify the root cause of the conflict
- Generate & explore possible options
- Agree on next steps
Enroll in this course
$795.00
